Integrity - Quality - Cost Effectiveness
Marble Falls Minor Emergency Center was the first facility dedicated to urgent care in the Texas Hill Country opening in 2002 and is recognized by patients, physicians and employers across the Texas Hill Country for the exceptionally high quality services that we have always provide. Hill Country Urgent Care in Bee Cave extended our services to western Travis County allowing easy access to our professionals and services for those living in these areas. With the opening of our third facility in Cedar Park, our name has changed to reflect our expanded mission of serving patients in a broad area of the Texas Hill Country.
We will strive to adhere to the highest professional competence levels so that the highest quality Urgent Care and Occupational Health Services are available throughout our hours of operation.
COST EFFECTIVE HEALTH CARE SERVICES
We will strive to keep our patients out of expensive emergency rooms. We will strive to intervene in the illness process at an early stage so that expensive complications are prevented. We will strive to prevent hospitalizations by treating patients on an out-patient basis, within the limits of sound medical judgment. When one of our patients require admission to a hospital, we will make every effort possible to arrange for a direct admission to a hospital room, again avoiding expensive and time consuming hospital emergency rooms. We will maintain the best in medications, diagnostic testing and proficiency of personnel to further this goal.
EXPEDITED DELIVERY OF HEALTH CARE WITH PRESERVATION OF HIGH QUALITY CARE
We will strive to make every effort to have patients seen by a physician within 15 minutes of their arrival to the Urgent Care Center. Depending on fluctuations in patient volume, this will not always be humanly possible, but nonetheless, this will remain our goal. We will adjust staffing, increase facilities, increase training and make every effort possible to obtain this goal a high percentage of the time. Whenever technologically possible we will use diagnostic laboratory and radiology equipment that allows for rapid delivery of services. We will evaluate every technology possible that can make our patients’ visits more comfortable and less time consuming.
FINANCIAL RESPONSIBILITY AND SOLVENCY
We will only deal with the public and third party payers in an honest and forthcoming manner. We will expect the same from all. We will only maintain insurance contracts that serve to preserve the financial viability of our business so that Texas Hills Urgent Care Centers can continue to serve our communities and employers.
HOSPITALITY AS A COMPONENT OF DELIVERY OF HEALTH CARE SERVICES
This not only includes maintenance of an attractive environment in our facility, but also a deliberate effort of every member of our staff to do everything within our ability to make every visit as enjoyable experience.
CHARITY CARE / COMMUNITY SERVICE
Texas Hills Urgent Care Centers has and will continue to do a limited amount of charity care within the financial abilities of a small business. Texas Hills Urgent Care Centers receives no government funding or private donations to help pay for charity care. We will strive to serve those that have met financial screening thru charitable organizations such as Catholic Charities and have significant demonstration of need to warrant such services. Members of our staff will strive to remain active in church and other civic organizations that serve the greater good.